Shipping & returns

Everything you need to know about our shipping and return policies at Rose-Decor.com. Please read carefully before making your purchase.

Final sale policy: No return, no refund

At Rose-Decor.com, we strive to provide high-quality items. Please be aware that all purchases made on this website are considered Final Sale, except in the specific case of a damaged or defective product as outlined below.

By completing a purchase with Rose-Decor.com, the customer agrees to the terms of this No Return, No Refund policy.

Conditions for no return/no refund

We strictly enforce a No Return, No Refund policy under the following circumstances:

  • The customer decides they no longer want the item after purchase.
  • The customer purchased the incorrect size, color, or style (this applies specifically to apparel, such as T-Shirts, and other decorative items). We encourage all customers to carefully review sizing charts and product descriptions before placing an order.
  • The item has been opened, used, or worn.
  • The item is undamaged, non-defective, and exactly as described on the product page.
  • The product does not meet subjective expectations (e.g., color appears slightly different due to screen resolution, or material feel).

Exception: Damaged or defective items

The only exception to this Final Sale policy is if the item you received is verifiably damaged, defective, or incorrect (e.g., you received the wrong product entirely).

Reporting Damage: If you receive a damaged or defective item, you must contact our customer service team at [[Your Customer Service Email Address]] or [[Your Customer Service Phone Number]] within [Number, e.g., 48] hours of delivery.

Required Documentation: You must provide clear photographic evidence of the damage or defect.

Resolution: Upon verification of the damage or defect, Rose-Decor.com will, at its sole discretion, offer a replacement of the same item or a full refund for the purchase price. We will not accept returns or issue refunds for any other reason.

Customer responsibility

It is the responsibility of the customer to review the product details, sizing information, and this policy before making a purchase. Please ensure your shipping address is correct, as we are not responsible for packages lost due to incorrect address submission.